Our policies & standards
How Pure Horizon protects customers, people, property and the environment. We turn our training, experience and legal responsibilities into clear standards for quotations, planning, site work, record keeping and supply-chain decisions.
From policy to practice
Policies only matter when they influence what happens on site. Before work, we assess the surface, access, contamination, drains, runoff, wildlife, vegetation and nearby watercourses. We select suitable equipment, products and controls, communicate the proposed method, and stop if safe or environmentally responsible working conditions cannot be maintained.
Policy summaries
These accessible summaries explain the principles that guide Pure Horizon Exterior Cleaning and Maintenance across homes, commercial premises and managed properties in Suffolk.
We plan work to protect employees, subcontractors, customers, visitors, the public and surrounding ecosystems.
Our aim is consistent, reliable and effective work, completed safely and communicated clearly.
We reduce avoidable environmental impact through sensible planning, efficient equipment and responsible product use.
We collect only the information needed for quotations, bookings, invoices and client records, and use it for legitimate business purposes.
Pure Horizon requires employees, subcontractors and others representing the business to hold a current Enhanced DBS certificate.
Everyone should be treated with dignity and respect, without discrimination, harassment or victimisation.
Pure Horizon supports the principles of the Modern Slavery Act 2015 and has zero tolerance for forced labour, child labour, exploitation or human trafficking. Although the business is below the statutory turnover threshold for a mandatory statement, we apply these principles voluntarily.
Verification
Independent registration details and current evidence are available when a customer, managing agent, venue or procurement team needs them.
Pure Horizon is registered as a lower-tier waste carrier, broker or dealer under registration CBDL622255.
We hold £5 million public and products liability insurance for our cleaning activities. Appropriate evidence and policy summaries can be supplied for domestic, commercial or tender enquiries.
Need supporting evidence?
Tell us what your organisation needs and we will provide the relevant, current information without publishing sensitive documents unnecessarily.
Current policy statements approved 25 November 2025. Policies are reviewed annually, or sooner when legislation, industry standards, technology or working practices change.